Shipping in the BeNeLux can take 1 to 2 business days.

Shipping in the EU can take 2 to 3 business days.

Foreign shipping can take 4 to 6 business days.

We handle all orders placed from Monday to Friday before 11 a.m. (CET) on the same day. If you place your order on a Saturday, Sunday or on a public holiday, it will be handled on the first business day after that.

We offer free shipping within the EU from 1 belt ordered, with the exception of overseas territories.

Outside the EU, shipping is free from 2 belts ordered. For 1 belt ordered outside EU, the shipping costs are calculated at checkout.

For orders within the European union, No additional customs duties, taxes, or fees apply for shipments within the European Union members. 

For orders to the USA and Canada All orders to the USA and Canada are shipped on a Delivered Duty Paid (DDP) basis. This means all duties and taxes are included in the total price at checkout. Customers will not face any additional charges upon delivery. 

For orders outside the European Union (excluding the USA and Canada) Orders shipped to countries outside the European Union, including the following, are handled on a Delivery Duty Unpaid (DDU) basis For these regions, customers are responsible for Any applicable customs duties, taxes, or fees upon delivery. 

Customs clearance may occasionally delay deliveries. La Boucle is not responsible for delays caused by customs procedures.  

At La Boucle, we want you to be completely satisfied with your purchase. If for any reason you are not, you may return your order within 30 days of receipt. By filling out the return form, you can easily initiate your return.

A return fee of 6€ will be deducted from your refund to cover shipping and handling costs. Once we receive and inspect your return, your refund will be processed promptly.

This contribution helps us reduce unnecessary shipments, minimize waste, and keep offering you fair prices while maintaining the highest quality.

Customs Duties and Taxes on Returns

If the item was shipped on a Delivery Duty Paid (DDP) basis (e.g., USA or Canada), any customs duties and taxes originally paid will not be refunded. Customers are responsible for Any applicable customs duties, taxes, or fees upon return delivery. If the item was shipped on a Delivery Duty Unpaid (DDU) basis (other non-EU countries), the customer is responsible for ensuring the return shipment complies with local customs procedures. Customers are responsible for Any applicable customs duties, taxes, or fees upon return delivery. 

If you're not happy with the received order, you can return the items within 30 after receival.

For citizens within the European Union, all three of the options are possible.

For citizens outside of the European Union, you can request a voucher or a refund, but no exchange.

You can submit your return request here and choose your preferred option.

Fill out your return request here. While filling out the form, you'll be asked to send us a picture of the damage product(s).

Subsequently, our customer support will reach out to you within 24 hours (on workdays Monday-Friday 9am-5pm CET) to solve the issue.

We cannot accept items purchased at one of our many retailers. Our return policy is subjected to items purchased directly from our web shop.

However, if you are still in possession of the receipt, your store will offer you a full refund.

For defected items coming from our retails, please contact them directly.

Yes, we provide return labels. You can easily print them by filling out the return request via this link.

For customers living outside the EU, our customer service will send you a return label via email after filling out the form.

Our address is:

Brain E-Log/La Boucle

Boulevard de la Technicité 1A,

7110 La Louvière

Belgium

However, note that we have an easy process to handle returns. Please fill out the return request via this link and this way you'll be able to print a return label.

If you live outside the EU, our customer service will send you a return label via email after filling out the form.