We offer free shipping within the EU from 1 belt ordered, with the exception of overseas territories.

Outside the EU, shipping is free from 2 belts ordered. For 1 belt ordered outside EU, the shipping costs are calculated at checkout.

For orders shipped outside the Schengen zone, all duties and taxes are handled on a Delivery Duty Unpaid (DDU) basis. This means that the recipient is responsible for any applicable customs duties, taxes, and fees upon delivery. We recommend that you contact your local customs office for more information.

The exception is shipping to the USA & Canada, where we operate on a Delivery Duty Paid (DDP) basis. This means that all duties and taxes for orders to the USA and Canada are included in the total at checkout, providing a hassle-free experience for our customers in these regions.

We offer free returns within the EU. Returns from outside the EU cost €6.

The exception is for belts that are part of the free La Boucle Case offered with every 5 belts purchased, for which we do not accept returns.

You can request a return by filling out this form.

For citizens within the European Union, all three of the options are possible.

For citizens outside of the European Union, you can request a voucher or a refund, but no exchange.

You can submit your return request here and choose your preferred option.

Fill out your return request here. While filling out the form, you'll be asked to send us a picture of the damage product(s).

Subsequently, our customer support will reach out to you within 24 hours (on workdays Monday-Friday 9am-5pm CET) to solve the issue.

We cannot accept items purchased at one of our many retailers. Our return policy is subjected to items purchased directly from our web shop.

However, if you are still in possession of the receipt, your store will offer you a full refund.

For defected items coming from our retails, please contact them directly.

Yes, we provide return labels. You can easily print them by filling out the return request via this link.

For customers living outside the EU, our customer service will send you a return label via email after filling out the form.

Our address is:

LA BOUCLE
Rue des Ateliers 19
1080 Molenbeek-Saint-Jean
Belgium

However, note that we have an easy process to handle returns. Please fill out the return request via this link and this way you'll be able to print a return label.

If you live outside the EU, our customer service will send you a return label via email after filling out the form.