FAQ

Orders, Products & Warranty

What forms of payment do you accept?

We accept payment with the following credit cards: Visa card, Mastercard, American Express & Visa Electron. We also accept payment with Bancontact, Maestro, PayPal and Apple Pay . The sum will be deducted from your account once the order is shipped.

Will I get a confirmation of my order?

Once confirming your order, a binding agreement is made, and you will automatically receive an e-mail confirming the order. If you somehow did not receive an order confirmation please contact us.

Can I cancel my order?

Unfortunately it is not possible for us to cancel your order once placed. We strive to process all orders as soon as placed.

Can I modify my order after it has been placed?

Once an order is placed, we are unable to make any edits regarding the purchased items.

Is it possible for La Boucle to cancel my order?

We reserve the right to cancel any orders if the stock level was incorrect at the time of receiving the order. In the event that this should happen, we will contact you and give you the opportunity to cancel the order.

How do I define the right size for me?

Please take a look at our dedicated page 'Size Guide'.

Will sold out items be restocked?

We believe in only producing what we need to avoid waste and overproduction. That unfortunately means that sometimes we have items sold out.
If you have interest in a sold out product and would like to know whether it will be in stock again soon, please reach out to hello@laboucle.com.

Do you offer resale?

Our products are intended for consumers only. Please do not use the site to purchase products for re-sale or export. If we suspect anyone intending to resell our products we reserve the right to cancel the order.

Which materials are your belts made of?

At La Boucle, we always strive for the highest quality materials to provide longevity and comfort.

On our ABOUT US page, you can find more about the materials we work with.

Note that we have different collections made out of different fabrics and with specific characteristics. You can find the details of each product on the individual product page.

Do you have vegan belts?

We promote our belts as made with vegetable tanned leather.

Vegetable tanned leather is leather that is tanned using natural tannins from trees.

However, the leather is still made from animals. As we value eco-responsibility, we have experimented with vegan leather made out of cactus. Unfortunately, the quality of this leather did not match the standard we stand for.

However, we are still interested in making high-quality vegan belts available in the future. If there's any way in which you could help us, please reach out to hello@laboucle.com.